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Frequently Asked Questions

 

What are the system requirements?

Service Estimator requires the following minimum hardware and software requirements. Software is available by 'download" ONLY

 

Computer Requirements

Pentium 300Mhz Processor

512 Meg RAM (or higher)

100 Meg Hard Drive (available space)

Monitor Screen Resolution 800 x 600

Laser Printer (4M memory recommended)

 

Software Requirements                

Windows 2000/XP/Server 2003

Microsoft Access 2000® or later 

Microsoft Word 2000® or later (for use with document templates)

 

Service Estimator is designed on a Microsoft Access® platform. If you do not have MS Access installed on your computer you can download the runtime version from our website.

Can I add equipment types?
Yes, the Service Estimator supports equipment customization. Although the equipment data tables include hundreds of equipment types and sizes, we are sure you will run across something that is not in the list. Therefore, we made it convenient for you to add and define any type of equipment you wish, including the ability to add material costs for maintenance and repairs. Any custom equipment types that you create are stored in your company data file so you can use them over and over again.

Can I use multiple labor rates?
Yes, you can use an average labor rate for two categories. Labor Grade Level 1 (journeyman) & Labor Grade Level 2 (mechanic). The percentage of time spent on the job for each custom labor rate is set in the equipment data tables.

Are your estimates competitive?
The estimates you get using Service Estimator are as profitable or unprofitable as you want them to be. You have complete control of the pricing strategy. The labor hours used in Service Estimator are designed to be profitable if you follow the Default Pricing Rates setup instructions in the user guide document. Review "Establishing Default Estimate Rates" in the "How Do I..." section of Help Online.

What types of agreements do you have?
Service Estimator Pro will generate four types of agreement documents:

  • Programmed Maintenance (PM)

  • Programmed Maintenance PLUS (PMP)

  • Total Service Protection (TSP) and 

  • Building System Analysis (BSA)

How much will upgrades cost?
As long as you are current with your annual support, maintenance & upgrade fees, upgrades will not cost you anything. Add-ons, like custom reports, will be an additional fee.

Can I get a Free Trial?
Yes! You can download a FREE 30-day, fully functional, trial version. All you have to do is register.

Can I get a personal demonstration?
Yes! We use GoToMeeting
® to demonstrate the software for as large an audience as you wish. These demos are interactive and conducted live. We let you test drive to get a feel for how easy it is to use. Take as long as you like. These meetings aren't timed. You will find it easy to comprehend. The program is very intuitive. Just let us know the best day and time to present the demonstration and we will send you a GoToMeeting invitation. 

What About Training?
We conduct two, 2-day, "hands-on" classroom training events per year. One in the Spring and one in the Fall. This allows you to interact with other contractors and qualifies you to participate in our user group. The best comprehension comes from a classroom environment. Or, if you prefer, we can conduct a GoToMeeting® online training which allows you to invite an unlimited number of participants. These online classes are broken up into two, 3-hour segments over the course of two days. This saves you a lot of money in travel and accommodation expenses.

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Service Estimator - PO Box 260 - Seven Mile, OH 45062
Phone: (513) 726-0168 - Fax: (513) 726-4013 - Email: info@service-estimator.com

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